e-Support Services by Globel Connect

At Globel Connect, our fully motivated team of skilled professionals understands your business challenges and provides customizable e-support solutions tailored to your brand’s unique requirements.

In today’s fast-paced digital world, companies dealing with technological, software, and electronic products must ensure they deliver excellent technical support to their customers. Unfortunately, many fail to meet customer expectations — leading to frustration and brand damage.

That’s where Globel Connect’s e-Support Services come in — providing end-to-end technical and application support that enhances customer experience, boosts satisfaction, and improves retention.

Our technical support team offers personalized assistance for software, gadgets, and electronic products, ensuring your customers get fast and effective solutions. We specialize in ACI-supported solutions, providing issue isolation, case management, and troubleshooting for all ACI-related challenges.

With Globel Connect’s technical expertise, your company gains a dependable support backbone that reduces customer complaints and improves brand loyalty.

• Globel Connect Premium Tech Support provides seamless technical assistance to customers — whether at home or at work. Our support covers out-of-scope and out-of-warranty issues that typically fall outside standard coverage.

  We help transform your support operations into a profit center by:

  • Increasing customer satisfaction

  • Reducing support costs

  • Creating new revenue streams

  Our white-labeled support model is powered by AI-driven analytics and intelligent automation, ensuring superior performance and brand alignment.

• Multichannel support via phone, email, chat, video, and remote login

• Real-time issue tracking and reporting

• 24/7 customer assistance

• Global coverage with multilingual support

Each solution is tailored for your brand — including customer demography analysis, brand strategy, and web-based integration.

• At Globel Connect, we offer flexible support packages that meet varying business requirements and customer expectations.

  🔹 Standard Maintenance & Support

  Includes software updates, unlimited phone and email support, and access to our online technical portal for up to two project administrators.

  🔹 Premium Maintenance & Support

  Extends Standard coverage with:

  • Priority toll-free hotline

  • Dedicated Technical Account Manager

  • Access for additional project administrators

  • Fast response and case prioritization

  🔹 Application Support

  Our Application Support consultants become an extension of your internal team — providing prepaid, on-demand access to experts who ensure seamless software performance and uptime.

• Regardless of your package, our Online Support Portal ensures unlimited access to valuable technical resources for your team, including:

  • Step-by-step tutorials for using our support system

  • A full-text searchable knowledge base

  • Product updates and release schedules

  • Training center for your staff

  • Custom reports and analytics

  • Downloads, patches, and upgrades

  This comprehensive online platform gives your organization instant access to information and support 24/7.

🌍 Global Availability: 24/7 multilingual support for customers worldwide

⚙️ Technology-Powered: AI, automation, and analytics for efficiency

🔒 Secure & Reliable: Industry-standard data protection and compliance

🤝 Customer-First Approach: Guaranteed satisfaction through Total Contact Ownership

At Globel Connect, we take complete responsibility for every customer interaction — ensuring first-call resolution and an exceptional support experience every time.

Enhance your brand reputation with Global Connect’s e-Support Services — the perfect blend of technology, expertise, and customer focus.
Let us handle your technical and customer support, while you focus on business growth.

📩 Email: info@globelconnect.in

Contact us for more Information